Frequently Asked Questions

What kind of back do the watch cases have?

Snap-off case back.

What kind of glass is used on the watch?

High-density mineral glass.

Which movement & battery are the watches using?

We’re using 3 kinds of high-quality movements, Citizen 2035, Miyota 2035 for most of our watches, and Chinese Liaocheng mechanical movement for our new Genuine Leather Strap Water-resistant Automatic Watch. And the battery of normal quartz watches is SONY 377 SR626SW (1.55V), it’s easy to replace at any jeweler. The Warranty of the product guaranteed is 1 year, including the product quality and normal internal work.

What is the cost of delivery?

We support two Shipping Methods: Standard Delivery (Global Free Shipping) & Express Delivery (mostly $15.00/pcs).

How long will it take to ship to global districts, especially to USA and main European countries?

The average shipping time for Standard Delivery is about 13–18 working days, and 3-7 working days for Express Delivery.

For US districts, our Standard Delivery may be faster, at around 10-15 working days, and Express Delivery is only 3-5 working days. (depending on the districts). And recently our standard delivery has updated USPS in only 12 days).

Is there a warranty on my watch?

Yes there is. The Warranty of product guaranteed is 1 year, including the product quality and normal internal work. We guarantee the returning shipping cost if there is damage and quality problem with our products

Still can't find the answer you need?

Email us at: elevenelevenwatch@gmail.com